Privacy Policy

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Last Updated: 7/7/2025

GreenPay Utility Billing (“GreenPay,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect your information when you use our website (greenpaybills.com), contact support, or receive utility billing services as a resident.

1. Information We Collect 📝

a. From Property Management Systems

We receive resident data—such as name, apartment number, contact details, lease dates, and utility usage/billing info—from property management systems (e.g., ResMan or Yardi) under contract. This allows us to provide uninterrupted service.

b. From You Directly

If you create an account, contact support, or submit billing/payment info, we may collect:

• Name, email, phone, mailing address
• Account or transaction data
• General billing inquiries or support details you voluntarily provide
  (Note: GreenPay does not collect or store resident payment information)

c. Automatically from Website Use

We gather technical data through cookies and analytics tools (e.g., Google Analytics):

• IP address, browser/device type, timestamps, referring pages
• Site usage patterns and traffic volumes

d. Consent

By using our services, you agree to this policy and consent to the data practices described, including providing necessary data for billing.

2. How We Use Your Information

We use your information to:

• Generate and deliver utility bills
• Respond to billing-related questions from residents and site teams
  (Note: GreenPay does not process resident payments or manage payment      accounts directly) 
• Provide customer support and resolve issues
• Coordinate with property management systems to ensure accurate billing
• Maintain, secure, and improve our systems
• Analyze site traffic trends
• Comply with laws or legal requests

3. Data Retention & Storage

We retain personal data only as long as necessary for business or legal purposes. When no longer needed, we securely delete or anonymize it. Some information may be retained longer to comply with legal obligations or resolve disputes.

4. How We Share Your Information

We do not sell or trade personal information.

We may share data with:

• Your property management company for service coordination
• Vendors and service providers (billing software, payment processors, Zendesk, etc.)
• Government or legal authorities if legally required
• Successors in interest (e.g., if part or all of our business is acquired)

All partners are contractually required to protect your data.

5. Cookies & Tracking Technologies

We use cookies and similar tech to:

• Enable site features and account functionality
• Analyze usage trends and traffic patterns
• Enhance experience and performance

You can adjust your browser to block cookies, though this may limit functionality.

6. Site Access & Account Info

Creating an account requires basic registration details. You are responsible for maintaining the confidentiality of your password and securing your account. If your credentials are compromised, immediately reach out to us.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If discovered, we will promptly delete it.

8. Security Measures

We use physical, administrative, and technical safeguards to protect your data, including PCI-compliant processes for payment data. However, no system is fully secure—please use strong, unique passwords and stay vigilant.

9. Your Rights & Choices

You can:

• Access or correct your personal data
• Delete your data (subject to retention rules)
• Opt out of any non-essential communications

To exercise rights, contact us at:
📧 support@greenpaybills.com
📞 (801) 901‑2236

10. California Privacy Rights (CCPA)

If you're a California resident, you can:

• Request details on collected or disclosed personal info
• Request deletion of your data
• Opt out of any sale of personal info (we do not sell personal data)
• Opt out of third-party targeted advertising

Submit requests via the contact info above. We will verify before processing.

11. Interest-Based Advertising & Analytics

Similar to others in our field, we may share aggregated—or non-identifying—analytics data with third parties for site optimization purposes. We do not share identifiable information for advertising.

12. Do Not Track

We do not respond to browser “Do Not Track” signals. You may manage tracking preferences via browser settings.

13. Consent & Legal Basis

We rely on contractual necessity (billing) and legitimate interests (site maintenance) as legal bases. Where required, we’ll obtain your consent.

14. Third-Party Links

Links to third-party websites are for your convenience only. We are not responsible for their content or privacy practices. Please review their policies directly.

15. Policy Updates

We will update this policy from time to time. Significant changes will be posted with a revised “Last Updated” date. Continued use means acceptance of updates.

16. Dispute Resolution

Disputes relating to this policy or services will be resolved via binding arbitration under AAA rules, with waiver of class action/jury trial rights.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights under applicable law, please contact us:

GreenPay Utility Billing
3731 South Jordan Parkway, Suite 102-202
South Jordan, UT 84009
📧 support@greenpaybills.com
📞 (801) 901‑2236
🌐 greenpaybills.com