Why am I receiving a utility bill from someone other than the utility provider?
Your community uses GreenPay Utility Billing to calculate and distribute monthly utility charges on behalf of the property. While services like water, gas, or trash are still delivered by local utility companies, GreenPay manages the billing process based on the terms outlined in your lease.
This helps fairly allocate costs among residents and simplifies the billing process.
There’s no need to contact the city or utility providers directly. If you have questions, please refer to the contact information on your bill.
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What utilities am I being billed for?
Your lease outlines which utilities you're responsible for. Each monthly bill includes an itemized breakdown of the charges specific to your apartment.
Common billed services may include:
Charges are based either on your apartment’s actual usage or a fair allocation method:
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How is my utility bill calculated?
Your lease specifies the billing method used for your apartment:
Submetered Billing– A utility meter records your apartment’s actual usage (e.g., water or electricity). You are billed for what your apartment consumed.
RUBS (Ratio Utility Billing System) – Utilities are shared across residents based on fixed factors such as:
No matter the method, your bill reflects only your share of the total cost, calculated using a consistent and fair process.
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Why does my bill vary from month to month?
Utility charges can change from month to month due to several common factors:
Your monthly bill reflects your share of total utility costs during that billing period.
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Where can I find a breakdown of my charges?
Each bill includes a clear, itemized summary of your apartment’s utility charges:
Bills are typically sent via email, so be sure your email address is current in the property’s management system (usually the same as your resident portal login).
You can also view your charges and history in the resident portal ledger.
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How do I pay my utility bill?
You’ll pay your utility bill directly to your property management, along with rent and other charges. GreenPay does not collect payments.
Most residents pay online through the resident portal. Other options, such as in-person payments, may be listed in your lease or community policies.
Just follow the same payment process you normally use for rent.
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Who do I contact with billing questions?
For utility-related questions (e.g., water, sewer, trash), contact:
📞 GreenPay Utility Billing – 801-901-2236
📧 support@greenpaybills.com
For rent or non-utility charges, please contact your property’s leasing office directly.
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What happens if I don’t pay my utility bill on time?
Timely payment is important to avoid penalties. According to your lease, unpaid utilities are treated as unpaid rent.
If payment is late:
Always refer to your lease for specific enforcement terms.
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Can I set up autopay or receive e-statements?
Yes! Most residents are automatically enrolled to receive bills by email.
You can also set up autopay through the resident portal to automate your monthly payments for rent and utilities. This helps avoid missed due dates and late fees.
💡 Tip: Make sure your email address is up to date in your resident portal—it’s how your billing info is sent and accessed.
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Why did I receive a bill after I moved out?
Utility billing is done in arrears, meaning charges are billed after the usage period ends.
Your final bill may include:
This ensures you’re only charged for what you used. Final bills are sent via email and include full payment instructions.
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What is an estimated final utility bill?
If your move-out occurs before final utility data is available, you may receive an estimated bill based on your average usage.
This allows the property to close out your account sooner. If the actual usage differs significantly once received, your statement may be adjusted accordingly.
Estimated bills are clearly marked and include payment instructions like a standard bill.
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Why is my utility usage so high this month?
Several factors can cause higher usage:
Your bill reflects usage recorded for your apartment. If you suspect an issue, contact your maintenance team to check for leaks or malfunctions.
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How can I reduce my utility bill?
Small changes can help lower your utility costs:
Electricity
Water
Heating & Cooling
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How do you track my utility usage?
Tracking depends on your property’s setup:
Your lease and statement specify the method used.
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I wasn’t home for part of the billing period—why is my usage still high?
Even if you were away, utility usage may still occur:
If something seems off, contact maintenance to rule out any issues.
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My neighbor’s bill is lower—why is mine different?
It’s normal for bills to vary between apartments, even if they appear similar.
Factors that affect your charges:
In RUBS properties, differences in square footage or occupancy may also impact billing. Each bill reflects your apartment’s unique setup.
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How often is my usage data collected?
Data is typically collected monthly, though some properties use systems that collect usage daily or in real time, especially with submetering.
Your bill reflects usage recorded during the billing cycle and is calculated according to your property’s billing setup.
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Can I see my past usage?
Yes—many residents can view past bills through the online resident portal. If your portal doesn’t show this, you can request prior statements using the contact information on your current bill.
Reviewing past usage is a great way to track trends and better understand your charges.
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